Library Technical Services

Scope: This procedure explains how equipment in LTS Olin is maintained, repaired, and serviced.

Contact: Scott Wicks

Unit: Senior Management Team

Date last updated: 01/02/07

Date of next review: September 2008

Equipment

Maintenance

Repairs

Service

A.  Equipment

Equipment includes copy machines, computers, printers, telephones, and fax machines, as well as any furniture in need of repairs. Maintenance in this context means keeping the machine supplied (paper for copy machines, toner cartridges for printers) so they can operate. Repair is an action that has to be taken beyond the above maintenance so that a machine can be made functional. Service means routine maintenance to the machinery itself.

B.  Maintenance

1. Copy machines

• The LTS administrative support specialist supplies paper to individual machines in LTS. When you notice that the supply at a particular machine is low, let her know via an e-mail message.
• Toner and ink cartridges are kept in a compartment below each machine and are replaced as needed by any competent unit staff member. When the last cartridge at a machine has been used, notify the LTS administrative support specialist via e-mail so that she can replenish the stock. Discard used toner cartridges.

2. Printers

• The LTS administrative support specialist supplies paper for use in departmental printers. Paper for the laser printers is kept by the printers, with another supply in the LTS storage closet. When you notice that the supply of printer paper at any location is getting low, notify her.
• Toner cartridges are kept near each printer. They are replaced as needed by competent unit staff. Return the used cartridges to the LTS administrative support specialist for recycling.

C.  Repairs

1. Copy machines. Paper jams in departmental copiers are taken care of by the nearest staff member able to do so. Do not attempt any other repairs. If a copier is out of service, notify the LTS administrative support specialist via e-mail, telling her which copier is out of service and why. She then calls the vendor and requests a service call.

2. Computers and printers. Report problems with a departmental computer or printer to the departmental network administrator on duty. If the network administrator is unable to resolve a problem, he or she notifies a network technician in Desktop Services.

3. Other equipment. Report breakdowns of other equipment, such as telephones, typewriters, or furniture to the LTS administrative support specialist, who initiates the appropriate service call.

D.  Service